Step 1 of 4
Direct Debit Service Agreement
The following is your Direct Debit Service Agreement with
Austwide Industries 91 616 193 974. The
agreement is designed to explain what
your obligations are when undertaking a Direct Debit arrangement with us. It
also details what our obligations are to you
as your Direct
We recommend you keep this agreement in a safe place for
future reference. It forms part of the terms and
conditions of your Direct Debit
Request (DDR) and should be read in conjunction with your DDR form.
account means the account held at your
financial institution from which we are authorised to arrange for funds to be debited.
means this Direct
Debit Request Service Agreement between
you and us.
day means a day
other than a Saturday or a Sunday or a public holiday
listed throughout Australia.
the day that payment by you to us
payment means a
particular transaction where a debit is made.
the Direct Debit Request between us
or we means Austwide Industries, (the Debit User) you have authorised by signing a direct debit request.
you means the
customer who signed the
Direct Debit Request.
financial institution means
the financial institution nominated by you on
the DDR at which the account is
Debiting your account
By signing a Direct Debit Request, you have authorised us
to arrange for funds to be
debited from your account. You should
refer to the Direct Debit
Request and this agreement for the terms of the arrangement between us and you.
We will only arrange for funds to be debited from your
account as authorised in the Direct
If the debit day falls on a day
that is not a banking day, we may direct
your financial institution to debit your account on the following banking day.
If you are unsure about which day your account has
or will be debited
you should ask your financial institution.
Amendments by us
We may vary any details of this agreement or a Direct Debit Request
at any time
by giving you
at least fourteen (14) days’ written notice.
Amendments by you
You may change, stop or defer a
debit payment, or terminate this agreement
by providing us with at least fourteen (14) days’ notification by writing to: PO BOX 305
Kerrimuir Victoria 3129 or by
telephoning us on 1800 639 234 during business hours or arranging it through your own financial institution.
Is your responsibility to ensure
that there are sufficient clear funds available
in your account to allow a debit payment to be made in accordance with the Direct Debit Request.
If there are insufficient clear funds in your account to
meet a debit payment:
be charged a fee
and/or interest by your financial
you may also
incur fees or charges imposed or incurred by us;
(c) you must arrange for the debit payment to be made by
another method or arrange for
sufficient clear funds to be in your account
by an agreed time so that we can process the debit payment.
You should check your account statement to verify
that the amounts debited from your account are correct
If you believe that there has been an error in debiting your
account, you should notify us
directly on 1800 639 234 and confirm that notice
in writing with us as soon as possible so that we can resolve your query more quickly. Alternatively, you can take it up with
your financial institution direct.
If we conclude as a result of
our investigations that your account has been incorrectly debited we will
respond to your query by arranging for
your financial institution to adjust your account (including interest and charges) accordingly. We will also notify you in
writing of the amount by which your account has been adjusted.
If we conclude as a result of
our investigations that your account has not been incorrectly debited we will
respond to your query by providing
you with reasons and any evidence for this finding in writing.
your financial institution whether direct debiting is available from your account as direct
debiting is not available on all accounts offered by financial institutions.
(b) your account details which you have provided to us are
correct by checking them against a recent account statement; and
(c) with your financial institution before
completing the Direct Debit Request
if you have any queries about how to complete the Direct Debit Request.
keep any information (including your account details) in your Direct Debit Request confidential. We will make reasonable efforts to keep any such information that we have
about you secure and to ensure
that any of our employees or agents who have access to information about you do not make
any unauthorised use, modification, reproduction or disclosure of that
only disclose information that we have about you:
(a) to the extent specifically required by law; or
(b) for the purposes of this agreement (including
disclosing information in connection with any query
If you wish to notify us in writing about
anything relating to this agreement, you should write Level 2, 818
Whitehorse road, Box Hill, Victoria, 3128
notify you by sending a notice in the ordinary post to the address you have given
us in the Direct Debit Request.
Any notice will be deemed
to have been received on the
banking day after posting.
Register Your Interest Today to have the Wounded Butterflies – Overcoming Adversity™ program in your community.
Copyright © 2022 AW Foundation. All rights reserved.